Step-by-step guides for patients, doctors, and pharmacy partners on every feature of the platform.
Everything you need to book consultations, manage prescriptions, health records, async consultations, referrals, and maintain your health records.
Chat with Nurse Roxanne (AI Triage)
Start your healthcare journey with a conversational AI triage chat that routes you to the right care.
Pharmacy Consultation
Get assessed and treated by a partner pharmacist, with GP escalation if needed.
SMS OTP Verification
Verify your phone number with 6-digit SMS codes for enhanced security.
Creating Your Account & Profile
Set up your patient profile so doctors have the info they need.
Booking a Consultation
Find a GP and book a tele-consultation, home visit, or in-practice appointment.
Joining a Tele-Consultation
Attend your video appointment from the comfort of home.
Your Patient Dashboard
Your health overview at a glance - appointments, summaries, quick links and more.
Managing Your Bookings
Track, review, and rate your consultations.
My Prescriptions
View, track, manage, and pay for your medication scripts.
Health Records
Your complete medical document library in one place.
Sponsored Ads & Wallet Rewards
Earn real ZAR wallet credit by engaging with sponsored health products - shown in three places across the platform.
Health Summary
A snapshot of your overall health - metrics, chronic conditions, allergies, medications, and lab results in one view.
Health Trends & Metrics
Track and visualise your health measurements over time - blood pressure, heart rate, glucose, weight, sleep, and more.
Subscription Plans
Subscribe for unlimited consultations and monthly wallet credit.
Medication Reminders
Set up recurring medication schedules with push/email notifications and track adherence.
Second Opinion Requests
Request specialist second opinions on diagnoses or treatments with urgency levels.
Insurance Pre-Authorization
Request medical aid pre-approval for procedures, surgeries, and specialist treatments.
Async (Low-Connectivity) Consultation
Submit photos, videos, and a symptom description for a written doctor response — no video call required.
My Referrals
View referral letters issued by your doctor, grant consent, and track specialist access.
Request a Wallet Sponsorship
Ask a friend or family member to top up your wallet so you can pay for a consultation.
Medical Aid & Claim Forms
Link your scheme, check eligibility automatically, and download pre-filled claim forms.
Join thousands of South Africans already using GP on Call for convenient, quality healthcare.